kisi time Privacy Policy —
Your Data, Our Responsibility

kisi time We collect various types of information while you use the platform. This data comes from two main sources — information you provide directly, and information collected automatically through your use of the platform.

Information you provide directly:

• Full name, mobile number, and email address — collected at registration.
• Date of birth — for age verification purposes.
• National ID or passport number and scanned copy — to complete KYC verification.
• BKash, Nagad, or Rocket account number — for payment transactions.
• Information provided when contacting the support team.

Automatically collected information:

• Your device's IP address, browser type, and operating system.
• Login timestamps, session duration, and activity logs on the platform.
• Betting history, game results, and transaction records.
• User behavioral data collected through cookies and tracking technologies.

kisi time Collected data is used solely for specific and necessary purposes. We do not use any data for excessive or irrelevant purposes.

• For account creation, verification, and management.
• To securely process financial transactions such as deposits and withdrawals.
• To complete KYC and Anti-Money Laundering (AML) verification in accordance with applicable laws.
• To prevent fraud, account hacking, and unauthorized access.
• To personalize promotional offers and bonuses.
• To provide customer support and resolve complaints.
• To manage responsible gaming programs and monitor gaming addiction.
• To improve platform performance and analyze user experience.

kisi time Your personal information is not shared with any third party for commercial purposes. However, there are specific circumstances where sharing data is legally required or necessary for platform operations.

Information may be shared in the following circumstances:

• When required by law enforcement authorities or court orders in Bangladesh.
• Payment processors (bKash, Nagad, Rocket) — solely for the purpose of completing transactions.
• KYC and identity verification services — only the minimum required information is collected.
• Cybersecurity and fraud detection services — on anonymized data.
• In the event of a company acquisition or merger — with prior notice to the user.

With each third-party service provider kisi time- has legal agreements in place that require them to keep your information confidential and not use it beyond its stated purpose.

As an online gaming platform kisi time User identity is verified as part of legal compliance requirements. This process is known as KYC (Know Your Customer).

• A clear scanned copy of your National ID or passport is required for KYC.
• Submitted documents are stored securely on encrypted servers.
• No staff other than authorized verifiers can access these documents.
• Once KYC is complete, copies of original documents are deleted from the system — only the verification status is kept.

kisi time Cookies are used on this website. Cookies are small text files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential Cookies: Login sessions and security tokens — the platform cannot function without these.
• Performance Cookies: For page load speed and error analysis.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which pages are used most — this data is anonymized.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

kisi time International-standard cybersecurity technology is used to protect your information. The key components of our security system are:

• For all data transmissions SSL/TLS Encryption is used.
• Password bcrypt hashing stored in the process.
• At the server level Firewall & DDoS Protection Active.
• Regular Third-Party Security Audits is managed.
• Automatic alerts are sent if any suspicious login activity is detected on your account.
• Databases are encrypted and backed up on a regular basis.

kisi time No data is retained beyond the required period. A specific retention duration is defined for each category of data.

• Account information — retained for 5 years after account closure (as required by law).
• Transaction records — minimum 5 years (in accordance with financial regulatory requirements).
• KYC documents — only the verification status is retained after review; the original files are deleted.
• Session logs and IP data — 90 days.
• Support chat history — 1 year.
• Cookie data — cleared at the end of a session or within a maximum of 30 days.

After the specified retention period, data is permanently and securely deleted so that it can no longer be recovered.

kisi time We believe every user should have full control over their own data. The following rights are reserved for you.

To exercise any of these rights, please contact our support team. Requests are typically processed within 7 business days.

kisi time No person under the age of 18 is permitted to open an account. Our platform is strictly for adults.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• Age is re-verified as part of the KYC process.
• If a minor's account is identified, it will be immediately suspended and any deposited funds will be returned.
• We never collect or process data from children.

kisi time The right to update this Privacy Policy is reserved when necessary. Updates may be made due to legal changes, new technologies, or changes in services.

• For significant changes, a notification will be sent to your registered mobile number or email address.
• The date of each update will be displayed at the top of the page as "Last Updated".
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may close your account and withdraw your balance.

Visit this page regularly to stay up to date on any policy changes.

If you have any questions or complaints about this privacy policy, or wish to exercise your data rights, please get in touch with us.

• Email: [email protected]
• Live Chat: Log in to the platform to chat with us directly.
• Privacy-related requests are typically resolved within 7 business days.